Services

Managed Service

Systematic cloud management, Cloocus managed service

Maximum effect at minimum cost, optimized operating costs!
Cloocus’ Cloud Managed Service provides management services optimized for customer cloud environments based on many years of experience and technology stack. Leave cloud operations to experts and let customers focus only on their core business!

What We Offer

Cloocus is a cloud MSP with experience providing managed services to a variety of industries. We adhere to global guidelines and support optimized management of our customers’ cloud IT environments.

Proposal of latest cloud technology (Establishment of operating platform)
  • Replacing simple manual tasks with an operating platform Minimum cost + maximum effect
  • Real-time monitoring of asset composition history written in Excel document Dashboard
  • Immediately detect new creation and deletion history for optimal asset cost management
Composition of various service packages (optimal operation proposal)
  • For customers who operate their own cloud Basic operating package
  • Entrusting cloud instance operation to MSPStandard operation package
  • Entrusting all workloads to MSPAdditional operating package (OS & middleware, DB)
  • Expert consulting services to advance cloud architecture
Specialized consulting services (consulting project)
  • Flexible cost management by using only the services you need with pre-purchased time
  • Used to advance the established cloud architecture
  • Optimization possible through security/cost checks
  • Improve cloud operation capabilities by utilizing training programs (Sprint)
※ The scope of support for managed services varies depending on the contract level.

Managed service package composition

Scope of
support
Customer management area
(Not supported)
Customer management area
(Not supported)
Managed Service
(Support) System Management Area
Managed Service
(Support) Business support area
Applications3rd partyData
Runtime
Middleware
O/S control
DBMS other than Azure SQL
In-house offline meeting
Negotiation of work schedules with relevant parties
Maintenance Partner Management
O/S failure handling and updates
Virtualization/Server/Networking
Storage/Backup
Infrastructure monitoring
System operation support
Account permission managementMeasures to prevent recurrence
Change/Manage ConfigurationFailure cause analysis
System access controlFailure response and action
Handling technical inquiriesAsset management
Regular inspection and reportingSystem update
Operational
services

Basic operating package

Standard operating package

Professional operation service
(optional)
*Provided at a cost to standard operation package customers

​Expert consulting service
(purchase type)
*Provided by credit (time) deduction
SaaS Monitoring Solution
ClooOps (Cost/Asset/Report/SR)
Configuration/Change History
Cost Monitoring
Permission Management
Backup/Update/Recovery
Periodic inspection
ClooOps (Cost/Asset/Report/SR)
8H x 5D Disability Support/Technical Inquiries
AVD help desk operation
AKS Basic Operations
Azure SQL Standard Operations
24H x 7D emergency failure support
Dedicated operational staff support
O/S failure and middleware
Cost Optimization
Operations Automation
Operating platform
Service expansion
Custom monitoring
Education
Expense5% on cloud service charges15% on cloud service charges(Optional)
Charge % extra or charge as fixed cost
(Purchase) Billed as time credit*30% discount applied for advance purchase
Scope of support
Customer management area
(Not supported)
Customer management area
(Not supported)
Applications3rd partydata
Runtime
Middleware
O/S control
DBMS other than Azure SQL
In-house offline meeting
Negotiation of work schedules with relevant parties
Maintenance Partner Management
operational services
Basic operating packageStandard operating package
SaaS Monitoring Solution
ClooOps (Cost/Asset/Report/SR)
Configuration/Change History
Cost Monitoring
Permission Management
Backup/Update/Recovery
Periodic inspection
ClooOps (Cost/Asset/Report/SR)
8H x 5D Disability Support/Technical Inquiries
Expense
5% on cloud service charges15% on cloud service charges
Scope of support
Managed Service
(Support) System Management Area
Managed Service
(Support) Business support area
O/S failure handling and updates
Virtualization / Server / Networking
Storage/Backup
Infrastructure monitoring
System operation support
Account permission managementMeasures to prevent recurrence
Change / Manage ConfigurationFailure cause analysis
System access controlFailure response and action
Handling technical inquiriesAsset management
Regular inspection and reportingSystem update
Operational services
Professional operation service (optional)
*Provided at a cost to standard operation package customers
 ​Expert consulting service (purchase type)
*Provided by credit (time) deduction
AVD help desk operation
AKS Basic Operations
Azure SQL Standard Operations
24H x 7D emergency failure support
Dedicated operational staff support
O/S failure and middleware
Cost Optimization
Operations Automation
operating platform
Service expansion
custom monitoring
education
Expense
(Optional) Charge % extra or charge as fixed cost(Purchase) Billed as time credit*30% discount applied for advance purchase
※ This service is provided using the functions of the Azure cloud, and is provided as a separate item in the case of the professional operation package.

Our Solutions : Cloud Asset Management Portal (Asset Manager)

We suggest the management resources needed to operate a cloud system and provide a dashboard that allows you to check the operating status in real time.
① Configuration management
  • Assets by region, subscription, group
  • Asset status by tag
  • Identify active and idle assets
② Log management
  • Log collection status by asset
  • Detailed log (paid) collection status
  • Log total amount and storage period status
③ Change management
  • Asset creation and deletion history
  • Asset change status
  • Notification of changes
Features
  • Real-time asset status Dashboard provided
  • Standardized Providing Cloud Asset Management
  • Provides SaaS-type dashboard at no additional cost
  • Provide change notifications for cloud assets
※ This service is provided when access to Azure cloud logs is shared with Cloocus MSP, and some functions are provided when Azure service is activated (for a fee).

Customer Story

Soft N

Soft N is a specialized edutech company that operates the LMS business, an education management system, and Quizn, a game-based learning platform.
Read More

RSUPPORT

RSUPPORT is leading company in IoT technology that benefits people through remote technology, not only PCs, mobile devices, but everything.
Read More

Optimized cloud environment management, Contact Cloocus

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