CLOUD INSIGHT

Business Innovation through Generative AI

Over the past decade, artificial intelligence (AI) has evolved from experimental prototypes and early stages of success into a technology widely utilized by major companies. And the recent advancements in Generative AI have begun to change the way we create, connect, and collaborate, altering our approach to innovation.

Google Cloud’s AI is focused on enabling innovation more easily and scalably. This includes offerings like Gen App Builder, which supports developers in quickly creating generative chat and enterprise search applications. It also involves extending the machine learning development platform with Generative AI support in Vertex AI, providing access to Google and third-party foundation models to rapidly build, customize, and deploy models.

Innovation in Drive-Thru Experiences through Google AI

Wendy’s® and Google Cloud have unveiled an expanded partnership aimed at trialing Wendy’s FreshAI, a groundbreaking artificial intelligence (AI) solution designed to bring about a revolution in the quick-service restaurant industry. This technology has the potential to completely transform the drive-thru food ordering experience at Wendy’s, leveraging Google Cloud’s Generative AI and Large Language Model (LLM) technology.

Although 75-80% of Wendy’s customers prefer the drive-thru for placing their orders, delivering a seamless ordering experience through AI automation has been a formidable challenge. This is primarily due to the intricacies of menu options, special requests, and the background noise typical at drive-thru locations.

For instance, customers have the flexibility to fully customize their orders, and with Wendy’s commitment to preparing food upon order, there are literally billions of possible order combinations from Wendy’s extensive menu. This complexity leaves room for miscommunication or errors in orders. However, thanks to Google Cloud’s Generative AI capabilities, a fresh and automated ordering experience is now being introduced at the drive-thru, enhancing the overall experience for Wendy’s customers, employees, and franchisees.

This innovation is powered by Google’s foundational LLM, which seamlessly integrates with Wendy’s menu data, established business rules, conversation protocols, restaurant hardware, and POS systems. Wendy’s is harnessing the power of Generative AI to simplify the intricacies of the ordering process, allowing employees to focus on delivering prompt, fresh, high-quality meals and exceptional service.

The Integration of Google's Generative AI with a Global Airline Industry

GA Telesis has embarked on a transformative journey with Google Cloud as its AI innovation partner, harnessing the power of Google Cloud’s Generative AI technology to swiftly comprehend and respond to the myriad of customer orders they receive each year from airlines operating on every continent.

In their quest for innovation, GA Telesis has chosen Google Cloud’s Vertex AI platform, meticulously crafted to empower enterprises in fine-tuning and deploying machine learning models. This choice has enabled GA Telesis to expedite the development of groundbreaking AI applications.

Moreover, GA Telesis’ tech team has ingeniously employed an internally developed data extraction solution. This solution seamlessly integrates purchase orders and expedites the delivery of quotes to customers, eliminating the need for the sales team to laboriously cross-reference emails to check inventory availability. This transformative move has significantly bolstered their responsiveness, especially in the face of an exponential surge in inquiries for services and parts.

Cloocus has an experienced Group of Data & AI experts and is here to offer optimal support for adopting the emerging Generative AI technology. If you require expert consultation on this matter, please click the button below to request expert consulting!

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