How Microsoft Customers and Partners Innovate Their Business

Leaders across industries worldwide are exploring how to leverage AI to create opportunities, drive practical innovation, and deliver value throughout their businesses. Microsoft is committed to accelerating its customers’ AI transformation by enhancing human capabilities through Copilot and AI agents, developing differentiated AI solutions, and building scalable cybersecurity infrastructure. At Microsoft Ignite, over 100 new announcements showcased cutting-edge technologies directly to customers and partners, emphasizing the company’s three unique AI platforms designed to empower businesses in building their own AI solutions.

Copilot: An AI-powered user interface that allows users to create agents through low-code methods using Copilot Studio and expand integration with data.
Azure AI Foundry: The only AI application server that enables the creation of AI-native applications.
Microsoft Fabric: An AI data platform that allows for integrated data analysis, regardless of data location.

These three platforms are designed to be open and interoperable, supporting the development of modern AI solutions. Additionally, they are protected by Microsoft’s world-class security solutions, helping businesses confidently drive AI-centered strategies.

Looking towards the future that Microsoft, its customers, and partners will achieve together, we are deeply inspired by the accomplishments we are making today. In the past quarter, we have seen some examples of customers and partners using AI to transform businesses across various industries and create tangible value. Their successes clearly demonstrate that AI is already delivering real-world results and is transforming the way businesses operate.

1. ABB Group – Cost Reduction and Efficiency Improvement through AI-based Industrial Analytics

ABB Group developed Genix Copilot using Microsoft Azure OpenAI Service. This AI analytics platform provides real-time asset and process performance analysis, energy optimization, and emission monitoring through industrial IoT (IIoT) and AI-driven analytics.

- Up to 35% reduction in operational and maintenance costs
- Up to 20% improvement in energy and emissions optimization
- 80% reduction in service requests through self-service features

2. Acentra Health – AI-based Automation of Medical Documentation

Acentra Health, supporting U.S. government healthcare agencies, developed MedScribe using Azure OpenAI Service. This AI solution reduced the time nurses spent on medical review documentation, leading to cost savings and increased productivity.

- 11,000 hours saved in nursing work hours
- Approximately $800,000 in cost savings
- 50% reduction in medical documentation time, improving nurse efficiency

3. Agricover – AI Implementation for Agricultural Finance Innovation

Agricover, a Romanian agricultural company, collaborated with Microsoft partner Avaelgo to develop MyAgricover, a digital platform. Utilizing Microsoft Azure, Azure API Management, and Microsoft Fabric, the company automated the loan approval process and significantly improved approval speed.

- 90% reduction in loan approval time (from 10 days to within 24 hours)
- Support for swift funding for small-scale agricultural entrepreneurs

4. Air India – AI-based Customer Support System Development

Air India developed AI.g, an AI-powered virtual assistant based on Azure OpenAI Service, revolutionizing customer support.

- 97% of customer inquiries processed automatically
- Millions of dollars saved in customer service costs
- Increased customer satisfaction and established a foundation for continued growth

5. BMW Group – 10x Faster Vehicle Data Processing

BMW Group implemented the Mobile Data Recorder (MDR) solution using Azure AI, Azure Kubernetes Service (AKS), and Azure App Service to speed up vehicle development and prototype testing.

- 10x faster data delivery
- Real-time collection and transmission of over 10,000 signals per second from 3,500 development vehicles
- Simplified engineer’s technical analysis tasks with the introduction of MDR Copilot based on

6. Coles Group – Retail Operations Transformation through AI

Australia’s major retailer, Coles Group, expanded the application of AI technology across 1,800 stores using Microsoft Azure Stack HCI.

- 6x faster AI application deployment
- 50% improvement in AI model training speed using Azure Machine Learning

7. Dentsu – Optimizing Media Operations with AI-based Predictive Analytics

Global advertising and media company Dentsu utilized Azure AI Foundry and Azure OpenAI Service to develop predictive analytics Copilot.

- 90% faster media analytics
- Cost savings and strengthened data-driven decision-making

8. DocuSign – Revolutionizing Contract Management with AI

DocuSign built an Intelligent Agreement Management (IAM) platform using Azure AI, Azure Cosmos DB, and Azure Logic Apps.

- 70% reduction in contract processing time and resource consumption
- Improved collaboration and automation of workflows

9. Emirates Global Aluminium – AI Innovation in Manufacturing

Emirates Global Aluminium (EGA) optimized manufacturing processes by implementing a hybrid cloud environment with Azure Arc, Azure Stack HCI, and Azure Kubernetes Service.

- 86% reduction in AI-based image and video analysis costs
- 13x improvement in AI response time

10. EY – Inclusive AI Development with Neurodivergent Talent

EY leveraged Azure AI Foundry to drive inclusive AI development, with neurodivergent technologists from its Neuro-Diverse Centers of Excellence contributing to projects. This collaboration improved the accessibility and productivity of AI tools, resulting in more inclusive AI solutions.

- 20% of the global workforce is estimated to be neurodivergent
- Inclusive AI solutions maximizing creativity and productivity

11. Haceb – Optimizing Service with AI-powered Virtual Technical Support Assistant

Haceb developed an AI-powered virtual technical support assistant using Microsoft Copilot Studio and Azure OpenAI Service. This solution reduced onsite visit time for technicians, enabling quicker issue resolution and improving service quality.

- 5 minutes saved per technician visit
- Total time savings of 5,000 minutes per day (245 technicians × 5 minutes)
- Improved customer service speed and satisfaction

12. Operation Smile – Enhancing Medical Support Efficiency with AI

Operation Smile leveraged Azure AI, Machine Learning, and Microsoft Fabric to develop an AI solution that predicts surgical outcomes and optimizes medical resource allocation.

- 30% increase in surgical efficiency
- 90% reduction in translation errors, improving patient care outcomes
- 95% improvement in medical report generation speed

13. Ontada – Revolutionizing Cancer Data Analysis and Treatment with AI

Ontada created an AI-powered data platform, ON.Genuity, using Microsoft Azure AI and Azure OpenAI Service. This platform enables analysis of vast amounts of cancer-related data, tracks patient journeys, and facilitates clinical trial matching and identification of treatment gaps.

- Analysis of 100 key data points across 39 cancer types
- 70% of previously inaccessible data now analyzed
- 75% reduction in data processing time
- From months to just 1 week for product release

14. Pets at Home – Strengthening Risk Management with AI-based Fraud Detection System

Pets at Home used Copilot Studio to develop an AI-powered fraud detection system. The AI agent automatically analyzes data to identify potentially fraudulent transactions and forwards them to the investigation team for quicker responses.

- 10x faster fraud detection
- 20x increase in daily transaction processing
- Reduction from 20-30 minutes to just seconds for AI analysis
- Expected annual savings of seven figures (in millions)

15. Revenue Grid – Modernizing Data Infrastructure with Microsoft Fabric

Revenue Grid modernized its data infrastructure with Microsoft Fabric, building a unified data warehouse to integrate structured, semi-structured, and unstructured data. This helped sales teams access more accurate real-time data.

- 60% reduction in infrastructure costs
- Improved real-time data processing, enhancing sales team support

16. UST – Building an Employee Data Platform with Microsoft Fabric

UST utilized Microsoft Fabric to develop an employee data platform that integrates employee data from global offices. This allowed them to effectively migrate 20 years of data while maintaining security and improving accessibility.

- Successfully migrated 20 years of employee data
- Maintained security while enhancing data accessibility
- 50% reduction in data collection and integration time

17. WeTransact – Innovating Software Sales Network with AI

WeTransact developed an AI-powered automatic matching platform using Azure OpenAI Service, which helps independent software vendors (ISVs) quickly and easily list and transact their software. This solution enables ISVs to build reseller networks efficiently.

- Over 300 ISVs registered on the Microsoft Marketplace
- 75% reduction in software publishing time

The value created by AI is no longer a goal for the future – it is becoming a reality right now. Business leaders across various industries are investing in AI-first strategies, revolutionizing the way they operate. Microsoft believes that AI should expand human capabilities and enrich the lives of employees, and we are uniquely equipped to support you in accelerating your AI transformation responsibly and securely.

The key factor in choosing the right technology partner is trust, and Cloocus looks forward to the innovations Microsoft and the customers will create together on your AI journey.